The complaint was rejected because the player did not respond to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Hungary requested a withdrawal 10 days prior owo submitting this complaint.
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Consequently, the complaint was rejected as unjustified, and the player państwa informed of the decision. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due owo the casino’s claim that she had violated the maximum bet rule while having an active nadprogram, which resulted in the confiscation of her winnings. The responsible gaming policy provides one of the richest displays of tools and resources aimed at both international and local players in the market. Under a Curacao eGaming license, Chilistakes Casino is a crypto-friendly casino that delivers generous bonuses, a packed casino library, and a full-service sportsbook.
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The player from Austria has been waiting for a withdrawal for less than two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Malaysia is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced jest to reject this complaint. The player from Greece requested a withdrawal, but it has not been processed yet.
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Despite our efforts to mediate, the casino did not respond owo our inquiries. As the casino państwa operating without a valid license and didn’t refer owo any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using premia money. She stated that her withdrawal request was canceled after she had been repeatedly asked to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due owo a breach of terms regarding multiple accounts.