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However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced jest to reject this complaint. The player struggles to withdraw his money due ongoing verification. Browse all bonuses offered by HellSpin Casino, including their istotnie deposit bonus offers and first deposit welcome bonuses.
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- The complaint was rejected because the player did not respond to our messages and questions.
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Unfortunately, without confirmation from the player about having received her winnings, we had owo reject the complaint. The player from Poland had deposited ZŁ setka at an online casino, expecting to receive a 50% premia and stu Free Spins. The casino’s live chat informed the player that he did not qualify for the nadprogram due jest to high premia turnover. The player had sought a refund of his deposit but państwa told aby the casino that he had to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds.
However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player państwa hell spin casino asked to obtain the full history from the casino so that the situation could be further investigated.